Support

Support is available for the current and most recent previous year versions of Pilot. Bug fixes and enhancements are applied to the current version only.

New features and capabilities are regularly added to Pilot, many at the request of our customers. For this reason, Pacifica Research offers an annual subscription to provide critical updates and enhancements that become available for the current version during the year.

Annual support subscription pricing is based on 15% of the current retail price of the software installed at your company. The support subscription entitles your company to Pilot updates throughout the current year and unlimited telephone support for technical questions and problems with Pilot. Accounting and management questions and training are not free services under this program.

There is never a charge to report or discuss a bug in Pilot. Bugs can only be fixed in the current Pilot version.

Support subscribers will realize these benefits:

• Free telephone technical support during regular business hours.
• Updates and enhancements during the year.
• Off-site backup of your data to our servers, held for 30 days in case of difficulty or server crash.
• Loyal customer discount for future subscriptions starting at 15% after first year to a maximum of 38% after 5 years.
• Online Live Support, built into Pilot, as part of the telephone support.