Support

Support is available for the current and most recent previous year versions of Pilot. Bug fixes and enhancements are applied to the current version only.

New features and capabilities are regularly added to Pilot, many at the request of our customers. For this reason, Pacifica Research offers an annual subscription to provide critical updates and enhancements that become available for the current version during the year.

Annual support subscription pricing is based on 15% of the current retail price of the software installed at your company. The support subscription entitles your company to Pilot updates throughout the current year and unlimited telephone support for technical questions and problems with Pilot. Accounting and management questions and training are not free services under this program.

There is never a charge to report or discuss a bug in Pilot. Bugs can only be fixed in the current Pilot version.

Support subscribers will realize these benefits:

Support for Legacy Products

Dynamic Network Accounting & About Time

Replaced by: Laguna & Pacifica

Support: Not available

Upgrade Credit: Not available

Conversion to Pacifica: Not available

Laguna, Pacifica, Pacifica Seed

Replaced by: Pilot

Support: Available on a Per Call Charge basis

Upgrade Credit: Ended 12/31/2011

Converstion to Pilot: To Current Version Only

Discontinued Modules

Sawblade Sharpening

Coffee Roasting

Freight Calculator

Packing Shed

Contact Pacifica Research

Main Sales and Support

Pacifica Research

202 E Street
Brawley, CA 92227

Phone:
800.536.5130 (toll free)
760.344.1639
760.344.8952 (fax)

Email: Pacifica Research

Northwest Sales and Support

MMP, Inc.

946 N Alder St
Tacoma, WA 98406

Phone:
253.606.0043

Email: michael@pacificaresearch.com

Pacifica Research
202 E Street, Brawley, California 92227 USA

Go To Meeting

Toll Free 800.536.5130
Local 760.344.1639
Fax 760.344.8952

Copyright © 2016 CShare/Pacifica Research - All Rights Reserved